SI LIGHTSPEED LLC
Refund Policy
Last updated October 22, 2026.
All sales are final once delivered
NIC is a digital product. It is delivered the moment you pay, by a private link in your email and on the thank you page, and it is yours the moment you open it. Because it cannot be returned, all sales are final once delivered. We do not offer refunds for change of mind, for buying by mistake, for not using it, or because your AI tool, device or internet connection does not work the way you expected.
Before you buy
Please read the product page, especially "What NIC is, and is not," and the "Questions" section. NIC makes your AI remember you; it does not make it smarter, it does not include an AI subscription, and it does not reach into your AI by itself. If anything is unclear, ask us first; we would rather answer a question than process a refund.
When we will fix it or refund
We stand behind delivery. If your link does not arrive within an hour (check spam, then use the lost link box inside NIC with the email you bought with), does not open NIC, or stops working before its 30 days are up through no fault of yours, tell us and we will send a working link. If we cannot deliver a working NIC to you within 7 days of your report, we will refund you in full. If you were charged twice for one purchase, or charged an amount different from the price shown, we will refund the difference as soon as we confirm it.
Checkout consent
At checkout you consent to immediate digital delivery and acknowledge that, once delivered, the purchase cannot be cancelled. In some places the law gives consumers a right to withdraw from an online purchase within a period of days; where that applies, that right ends when delivery begins with your consent, as it does here.
Your legal rights
Nothing in this policy removes rights you have under the consumer law of where you live that we are not allowed to exclude, including the right to a product that works as described. If you believe NIC does not do what our product page says it does, tell us; we will look, and we will put it right.
How to ask
Contact us through the site or reply to your delivery email with the email you bought with and a sentence about what happened. Refunds go back to the card you paid with through Stripe and usually appear within 5 to 10 business days.